From inside the app
This is the fastest route and takes effect immediately.
- Open PicyFood and go to Profile
- Choose Personal Information
- Select Delete account and confirm
You will be signed out on every device as soon as the deletion completes.
By email
If you can no longer sign in — you have lost access to your email, or removed the app — write to privacy@picyfood.com from the address on the account, with the subject Account deletion request.
We verify the request comes from the account holder before acting on it, and confirm by email once it is done. We respond within [30 days] and normally much sooner.
What gets deleted
| Data | What happens |
|---|---|
| Your account — email, name, password hash | Deleted |
| Favourites, meal plans, shopping lists | Deleted |
| AI prompts and generated recipes tied to your account | Deleted |
| Photographs you uploaded for nutrition analysis | Deleted |
| Crash and diagnostic reports | Deleted or irreversibly anonymised |
| Payment and invoice records | Kept — tax law requires it, typically [6–7 years] |
Everything above happens within [30 days] of the request. Backups are rotated on a [rolling schedule], so a copy may persist in an encrypted backup for a short period after that before it expires.
If you have a Premium subscription
Deleting your account does not automatically cancel billing. Cancel your subscription before you delete, or you may continue to be charged.
- Bought through the App Store or Google Play — cancel in your store account settings. We cannot cancel a store subscription on your behalf.
- Bought directly — cancel in the app under Profile → Subscription Detail, or email support@picyfood.com.
Deletion is permanent. We cannot restore an account, its meal plans or its favourites afterwards — if you want a copy of your data, ask for it before you delete.
Related
Our Privacy Policy explains what we collect and your other rights, including getting a copy of your data or having it corrected.
Questions: privacy@picyfood.com.